Question 1

Is the Free Training really free? Do I need a card?

Accepted Answer

Yes. The Free Training is genuinely free and does not ask for a card. Sign up with your email or Google account and you get instant access to the introductory modules. We only ask for payment if you later choose a paid plan.

Question 2

What's included in the 7-day Studio trial?

Accepted Answer

The 7-day trial gives you full access to the Mock Trading Desk and AI Trade Journal — the same tools paying members use. No live batch sessions and no Newsletter are included in the trial.

Question 3

Does the Studio trial auto-charge after 7 days?

Accepted Answer

No. We do not store a card during the trial. If you want to continue after day 7, you choose a plan and pay. If you do nothing, access simply ends.

Question 4

Will I lose my data after the trial ends?

Accepted Answer

Your journal entries and mock-trade history are kept on your account. If you subscribe later — even months later — your history is still there.

Question 5

Who is the Free Training for?

Accepted Answer

Indian traders and aspiring traders, beginner to intermediate, who want a process-first introduction to risk, charting and execution — without hype or income promises.

Question 6

What happens right after I enroll?

Accepted Answer

You're taken to your dashboard. The first module unlocks immediately, and we send a welcome email with the recommended order to follow.

Question 7

What does the Studio Bundle include?

Accepted Answer

The Studio Bundle includes the Mock Trading Desk + the AI Trade Journal under one login at one price. The Newsletter is a separate content-only product and is not included in the Bundle.

Question 8

Bundle vs buying products separately — is it really cheaper?

Accepted Answer

Yes. On the monthly plan the Bundle is priced below the sum of Mock Trading Desk + AI Trade Journal bought separately. On the annual plan the gap widens — the page always shows the exact ₹ saved live, so there's no hidden math.

Question 9

Can I cancel the Bundle anytime?

Accepted Answer

Yes. Monthly Bundle cancels at the end of the current billing month. Annual Bundle follows the refund window stated in our Refund Policy.

Question 10

Can I switch between monthly and annual?

Accepted Answer

Yes. Upgrade from monthly to annual any time — we prorate the unused monthly portion against the annual price.

Question 11

Are live batch classes recorded?

Accepted Answer

Yes. Every live session is recorded and posted to your dashboard within 24 hours, so missing a class is fine.

Question 12

What if I miss the live batch window?

Accepted Answer

You can join the next cohort. Cohort dates are listed on the Live Batch page; we don't run rolling enrollments because batches are capped for quality.

Question 13

How does the Cognitive Primer login work?

Accepted Answer

Cognitive Primer is our Passkey-first auth flow. Enter your email — if you've registered a Passkey, your device verifies you in one tap. If not, we send a 6-digit OTP. Password is always available as a fallback.

Question 14

Do I need a brokerage account?

Accepted Answer

No. The curriculum and mock trading run inside the platform. A brokerage is only required when you choose to trade real capital.

Question 15

What's the time commitment?

Accepted Answer

Most students see meaningful progress with 3–4 hours per week. The Performer tier includes a structured 12-week roadmap.

Question 16

Is this beginner-friendly?

Accepted Answer

Yes. The Foundation modules cover charting, risk, and psychology before anything advanced.

Question 17

How long do I have access?

Accepted Answer

Lifetime access on all paid courses, plus future updates.

Question 18

Are there certificates?

Accepted Answer

Yes — certified milestones are issued on completing assessments and behavioral checkpoints.

Question 19

Can I download lessons offline?

Accepted Answer

Mobile apps cache lessons for offline viewing within the same device.

Question 20

What languages are courses in?

Accepted Answer

English, with Hindi subtitles on the core curriculum.

Question 21

Which payment methods do you accept?

Accepted Answer

UPI, all major cards, and netbanking via Razorpay (India). International cards via Stripe.

Question 22

Is GST included in the price?

Accepted Answer

Prices shown are pre-GST. GST is added at checkout for Indian customers.

Question 23

What's your refund policy?

Accepted Answer

14-day money-back guarantee on Performer and Pro plans. Foundation is free. See the Refund Policy page for the full terms.

Question 24

Can I expense this for taxes?

Accepted Answer

We provide a GST-compliant invoice on every paid order, suitable for business expensing.

Question 25

What is the Readiness Score?

Accepted Answer

A composite metric (0–100) reflecting your discipline, risk-management, and consistency over your last 30 sessions. Recalculated daily.

Question 26

How is mock trading scored?

Accepted Answer

On entry timing, risk-management, and execution discipline — not just PnL. The goal is to build a defensible process, not a lucky streak.

Question 27

Are mock trades on real market data?

Accepted Answer

Yes. Live NSE quotes drive the simulator with realistic slippage.

Question 28

Can I share my track record?

Accepted Answer

Pro plan members can publish a verifiable, immutable track record link.

Question 29

Which devices are supported?

Accepted Answer

Latest Chrome, Safari, Firefox, and Edge on desktop and mobile. Native apps are in beta.

Question 30

Does the AI Doubt Solver use my data to train models?

Accepted Answer

No. Your prompts are processed by the model provider but never used to train upstream models. See our Privacy Policy for full details.

Question 31

Is two-factor authentication supported?

Accepted Answer

Passkeys provide phishing-resistant second-factor by default. TOTP is available for legacy compatibility.

Question 32

Where is my data stored?

Accepted Answer

Encrypted at rest in EU/India regions, depending on your account region.

Question 33

How do I change my email?

Accepted Answer

Go to Settings → Account. We'll verify the new address before switching.

Question 34

How do I delete my account?

Accepted Answer

Settings → Account → Delete Account. All personal data is purged within 30 days, per our DPDP Act commitments.

Question 35

Can I have multiple Passkeys?

Accepted Answer

Yes — register one per device for seamless multi-device sign-in.

Question 36

What happens to my progress if I cancel?

Accepted Answer

Your progress is preserved for 12 months. Re-subscribing restores full access; otherwise it's archived.

Frequently asked questions

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